PBX Operator

US-CA-Tulare
Req No.
2017-1651
Category
Administrative/Clerical
Type
Per Diem/On Call
Tulare Regional Medical Center (Tulare, CA)

Overview

Be a part of TEAM HCCA at Tulare's Hospital! 

HealthCare Conglomerate Associates (HCCA) is a performance driven organization dedicated to providing the highest level of service to our patients, our physicians, our teammates, and our community. HCCA's vision is to develop a high quality, affordable integrated delivery system focused on improving the wellness and health of the community. Our goal is to be recognized as the best integrated delivery system in the country by being the BEST place to work, practice and receive care. 

Tulare's hospital's commitment to providing greater access to medical care is demonstrated through its Medical Offices located in Tulare and also the nearby community of Earlimart. Its first-class Evolutions Fitness & Wellness Center epitomizes Tulare hospital's fresh approach to health and wellness. 

Mission:
To develop a best-in-class, performance-driven, integrated delivery systems focused on wellness and improving the health status of the community.

Vision: 
Provide high quality, lower cost integrated delivery system focused on wellness and improving the health status of the community. To be recognized as one of the best integrated delivery systems in the county. 

* Best place to work.

* Best place to practice.

* Best place to receive care. 

Values: 
* Honesty and integrity.
* Innovation and creativity.
* High quality, lower cost care.
* Service excellence.
* Results-oriented.
* Team-work and mutual accountability.
* Forward-thinking.
* Culturally competent team and organization. 

We offer a competitive compensation package, benefits package and a pleasant work environment. Our current benefit package includes: health insurance (medical EPO or PPO; dental and vision), 401k, Life Insurance, Long Term Disability, Flexible Spending Account, (medical and daycare), vacation, sick and holiday programs. Benefits package offered to full time and part time employees. 

HCCA is an equal opportunity employer.

 

Responsibilities

 

The PBX Operator will operate the telephones console and other communication and office equipment. Perform various department and clerical duties such as answers telephone calls consisting of multiple lines and extensions.  Exhibit Service Excellence at all times by answering the phone with a smile, going above and beyond to ensure callers are routed to their desired location or assisting callers in identifying the proper department in which to be transferred.

Answers basic questions about the organization to callers who do not need to be transferred to other extensions. This may include providing directions, hours of operation or services provided.  Protects the consumer’s right to have information about them held confidential.

Generates the daily census and day-end reports according to hospital policy. Monitors various alarm systems and notifies proper personnel when necessary.  Ensures adequate supplies and that equipment is in working order or is designated for repair.  Participates in unit QA program.

Additional duties may be assigned.

Qualifications

Successful candidate must have:

  • High School Diploma or equivalent.
  • Two years’ experience preferred in an office/professional environment. Equivalent combination of education and experience may be considered.
  • Excellent interpersonal communication skills.
  • Basic computer skills with a bility to quickly learn new systems and programs.
  • Possess the ability to be flexible and accommodating as it relates to hours of operations.
  • Must work well with all levels of persons and personalities. 

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